Frequently
Asked
Questions
1
How do I book a service ?
You can book a service through our Contact form, text us at 236-234-4567, email us at contact@simplypolishedcleaning.ca, or use our Live Chat during business hours (9am - 6pm daily) on the bottom right corner of your screen.
2
Do I need to tidy up before my appointment ?
No, you do not need to tidy up before your cleaning service appointment. However, excessive clutter may require extra time and care from our cleaners, resulting in an extended appointment time. We do recommend letting us know ahead of time if moderate to heavy tidying up is required for your service so we can provide an accurate time frame and/or estimate.
3
Do I need to pay a deposit ?
We do require a refundable 20% deposit for any one-time services, including moving cleaning, deep cleaning, and specialty cleaning services. This deposit may be refunded upon cancellation in accordance with our cancellation policy. Your deposit must be made at the time of scheduling your appointment and is applied toward your total cleaning service fee.
4
How can I pay for my cleaning service ?
We currently accept cash or e-transfer as payment.
5
I'm feeling unwell.. should I cancel my service ?
If you, or someone in your home is sick, please inform us as soon as possible so we can reschedule your appointment. We appreciate you letting us know and will prioritize fitting in your re-scheduled appointment as soon as you are feeling better.
6
Can I leave my pets at home during my service?
We are absolutely pet friendly and do not mind working alongside your pets. However, if you will not be home during the service to supervise your pets, we do ask that you secure your furry friends in a safe area as your cleaner will have tools and open cleaning products while working.
7
How do you calculate your pricing ?
Our pricing is based on a combination of the estimated time required and the tools and products needed to complete your cleaning safely and thoroughly. Homes with heavier build up or long-term wear often require more time and specialized tools. in some cases, certain tools or materials may need to be replaced after the service due to contamination or wear. Because of this, pricing may vary between homes of similar size.
We always assess these factors upfront so you receive clear, fair and transparent pricing before your service begins.